We were approached by this company last summer. They wanted to take over our security monitoring system, and offered to provide us with all new equipment if we would switch from our current provider to them. The offer sounded good and we agreed. They installed the equipment (at midnight that night, even though we asked them to reschedule to a reasonable time of day). We noted some issues with the installation and contacted the company to have the installer return and correct the issue. The company agreed - but the installer never showed up. At this point we were reasonably satisfied with the company so we let it go, as the system did work effectively.
They indicated at the time of set up that payments had to be through electronic withdrawal from our bank and we agreed, as this is how we pay most of our bills.
Since then we have been unable to contact the company. Their website "email us" is a non-functional link, they do not answer their phones and they do not respond to written communication.
The contract for $45.99 per month was for MONITORING service. They are not monitoring us in any way. Our alarms have been set off multiple times and they have never once called us to verify whether or not we needed services. Part of the reason we set up this service was as a "medical alert" system. They SOLD it to us for that. I (Thomas) have fallen several times. Once I broke my leg, severely, and was unable to get up or even move. The salesman indicated that I could use the remote device as a an alert. If I fell I could set off the alarm. When the company called and no one answered they would automatically send the police.
Again - although we have set the alarm off, intentionally and inadvertently, several times, they have never called and are clearly not monitoring us. But they are taking money from our checking account every month!